Branded Help Desk, Partners Wholesale, IP Phone Systems, Home Automation

My Telecom employs, trains and manages a skilled Help Desk operating out of our Head Office in Melbourne. This Desk offers capacity to support branded customer service and accounts support for additional Partner services billed through the My Telecom Multi-Service Billing Engine.

Features of the Branded Help Desk:

1. Calls are answered in the name of your company
2. Staff are fully trained to support all activations / deactivations, account queries and general customer enquiries
3. Fully featured Automated Attendant with IVR (press 1 for Accounts etc.)
4. Provision of 1300 /1800 numbers including interstate landing numbers and a rich list of routing and reporting features including:
   1. State based routing
   2. Charge districts
   3. Mobile location identifier
   4. Postcode routing
   5. Time of day / day of week routing
5. Partner nominated hours, 7 days a week and Public Holidays 
6. Off-site transfer for escalations
7. Detailed reporting / ticketing

Take control of staff requirements and improve support for your customer base - ask us about tailoring a Branded Help Desk package for you.